SHIPPING POLICY

Order Processing Time

To ensure your order is processed promptly, our order cut-off time is 6:00 PM (CST).

We aim to process your order within 1-3 business days, starting from the time your order is confirmed.

Delivery Time

The estimated delivery time for orders will be between 7-15 business days, depending on your delivery location. We deliver Monday through Friday, excluding holidays and special events. In some cases, a signature from the recipient is required upon delivery to ensure the safety of the product.

We always try to ensure that delivery times are strictly adhered to, but there are situations beyond our control such as bad weather, traffic conditions, or other unexpected factors that may cause delays. In such cases, we encourage you to allow a few extra days for your order to reach you. If there are any issues with the delivery, we will notify you immediately via email.

Shipping Unit

At annavelt.store, we trust and choose UPS as our main shipping partner to ensure that your products are delivered safely and quickly. With a global shipping network and high-quality service, UPS is committed to providing a reliable delivery experience for our customers. Wherever you are, we always ensure that your fashion orders are processed and delivered safely to your doorstep via UPS shipping service.

Shipping Cost

We apply a standard shipping rate of $6.99 for all orders within the United States. This fee has been carefully calculated to ensure that you receive your product as quickly and safely as possible.

Order tracking

You will receive a confirmation email or text message with a tracking identification number and a link to track your package. To track your package, you can visit our tracking page. If you are unsure of your ID, please check our delivery confirmation email.

Delivery Issues

If you experience any problems during the delivery process, such as damaged, lost or stolen goods, we encourage you to promptly contact the carrier to report the problem and request assistance. While we are not responsible for these problems, we are always available to assist you in contacting the carrier and tracking the issue. Keeping your invoice and receipt when receiving the goods will be very helpful in the complaint process.

We always try our best to bring you the best shopping experience, and we thank you for choosing our store!

Contact us

If you have any inquiries or concerns regarding our Shipping Policy, please do not hesitate to contact our customer support team at:

E-mail: [email protected]

Phone: +1 435-310-5560

Address: 401 Franklin St SE, Huntsville, AL 35801, USA

Mon – Fri | 8:00am – 6:PM (CST)