FAQs

1. What is annavelt.store return policy?

You have 30 days from the date you receive your order to request a return if you are not satisfied. Please ensure that the item is unworn, unused, and in its original packaging. To begin the return process, contact us via email at [email protected].

2. How do I request a return?

Email [email protected], providing your order number and reason for return. Once your request is approved, we will send you detailed instructions on how to return the item. Note: Packages sent without prior notice will not be accepted.

3. How long will it take to receive my refund?

Refunds may take 7-10 business days after we receive and inspect the returned item. Refunds will be issued to the original method of payment.

4. What if I haven’t received my refund yet?

First, check your bank account. If you still haven’t received your refund, contact your credit card company or bank. If these steps still don’t work, please contact us at [email protected].

5. Can I change or cancel my order after placing it?

Order changes or cancellations are only accepted within 24 hours of placing the order. After 24 hours, the order cannot be changed or canceled.

6. How long does it take to process an order?

Our order processing time is 1-3 business days from the time the order is confirmed. To ensure your order is processed quickly, the cut-off time for orders is 6:00 PM (CST).

7. What is the estimated delivery time?

Estimated delivery time is 7-15 business days, depending on your location. We ship Monday through Friday, excluding holidays.

8. Who ships with annavelt.store?

We use UPS to ensure your products are delivered safely and quickly. With a global shipping network, UPS provides a reliable delivery experience for our customers.

9. How much does shipping cost at annavelt.store?

Standard shipping is $6.99 for all orders within the United States.

10. How can I track my order?

Once your order has been shipped, you will receive a confirmation email or text message with a tracking number. You can track your order using the link provided in the email or text message.